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Return an item


How to return an item

  • download the PDF file of our cancellation form here
  • ensure your item is still in it's original, undamaged packaging
  • ensure the item is unused
  • package your item securely and add the completed form to the box
  • post the package to either our german or austrian address
  • once we have received and checked the returned item(s) we will process your refund

If you would lik to return a bike, we are happy to arrange courier pick up for you. However, please note that you will be charged €250 / CHF 250 for the pick up service.

Terms and conditions for more information.