Shipping & Payment information

What do I need to do when my bike is delivered?

Your bike is delivered fully assembled. After taking it out of the box, you'll only need to straighten your bars and mount your pedals. Please see here for instructions (please note the video is in german).

In order to find out what happens after you submit an order, have a look at this page.

professionally assembled

checked by our quality team

and tested

Delivery charges

	Accessories valued at 500€+	Accessories valued up to 499€	Hazardous goods fee on top of delivery fee *	Bike shipping fee for bikes valued €1000+	Bike shipping fee for bikes below €1000	Estimated delivery time
Germany & Austria	0€	4,90€	0€	0€	50€	1-3 working days
Switzerland	0CHF	4,90CHF	60CHF	0CHF	50CHF	3-14 working days
other European destinations	0€	15,90€	60€	100€	100€	3-10 working days

**Islands excluded.

Please note that it's currently not possible to ship e-bike batteries to the following countries: Albania, Andorra, Belarus, Bosnia and Herzegowina, Estonia, Greece, Iceland, Kasachstan, Kosovo, Croatia, Lativa, Malta, Moldova, Montenegro, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican.

Shipping times

Germany

3 - 5 working days

Austria

3 - 5 working days

Switzerland / Lichtenstein

3 - 14 working days

Rest of Europe

3 - 10 Werktage

Store pick up

You are welcome to pick up your order in our shop in Kufstein by prior arrangement during business hours.

If you are ordering online, please select "store pick up" during the check out process. We'll send you an e-mail when your items are ready to collect.

Allternatively, feel free to contact us to arrange pick up.