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Yes! If you want to pick up your order in our store in Kufstein, choose "Pick up in store" in the checkout. We will contact you as soon as your order is ready for pickup.
Is there a return label for revocation?
No, please pack and address your return to us.
Can I test ride a bike that I like?
Sure! If you want to test ride a bike with us in Kufstein, just fill out this form. We will contact you as soon as possible to make an appointment.
How will my new bike arrive?
Your bike will be assembled in our workshop, test ridden and safely packed. How exactly your bike arrives at you and how you unpack it best you learn in this video.
I would like a personal consultation, who can I contact?
We are happy to be there for you personally! Unsere Kontaktdaten findest du hier. Additionally you can use the chat function on our website.
Will my battery arrive fully charged yet?
No. To protect batteries, they are not delivered fully charged. You must therefore fully charge your new battery before the first ride. You can find more information about battery care here.
Which battery do I need for my e-bike?
To find out which Bosch battery fits your e-bike, watch this video. If you have additional questions, are not sure or need a battery from another manufacturer, please feel free to contact us.
What if the item does not fit?
If an item does not fit you, you are welcome to return it using our cancellation form. We will then send you a different size or refund the price, depending on your request.
Your question was not included? Just write us an email
There has been a problem with your product selection. The product is either not available in the appropriate quantity, not available for pre-order or there is some other problem with this product. Just send us an email using this form and we will get back to you as soon as possible!
