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If you are unhappy with your used bike you have 14 days to return it, please have a look at our return policy for more information.
Is it possible to insure my used bike?
Of course! We recommend Wertgarantie for customers living in Germany or Austria.
What condition are the used bikes?
All bikes are thoroughly checked by our mechanics in house and repairs made where needed. All bikes are safe to ride they are completely
Do the used bikes have scratches or similar?
Some of our refurbished bikes show the usual wear and tear, some however are like new.
Do I have warranty on a used by?
Warranty for used bikes is six months and excludes wear and tear components.
What accessories do I get with a used bike?
Your used bike is delivery with a key for the battery and a charger.
Do used e-bikes have the latest software update?
Yes, we install the latest software when we service the bikes.
What condition is the battery in when I buy a used bike?
Just like all batteries, e-bike batteries loose some of their capacity over time, all batteries are however within the suggested manufacturer range of performance.
Yes! If you want to pick up your order in our store in Kufstein, choose "Pick up in store" in the checkout. We will contact you as soon as your order is ready for pickup.
Is there a return label for revocation?
No, please pack and address your return to us.
Can I test ride a bike that I like?
Sure! If you want to test ride a bike with us in Kufstein, just fill out this form. We will contact you as soon as possible to make an appointment.
How will my new bike arrive?
Your bike will be assembled in our workshop, test ridden and safely packed. How exactly your bike arrives at you and how you unpack it best you learn in this video.
I would like a personal consultation, who can I contact?
We are happy to be there for you personally! Unsere Kontaktdaten findest du hier. Additionally you can use the chat function on our website.
Will my battery arrive fully charged yet?
No. To protect batteries, they are not delivered fully charged. You must therefore fully charge your new battery before the first ride. You can find more information about battery care here.
Which battery do I need for my e-bike?
To find out which Bosch battery fits your e-bike, watch this video. If you have additional questions, are not sure or need a battery from another manufacturer, please feel free to contact us.
What if the item does not fit?
If an item does not fit you, you are welcome to return it using our cancellation form. We will then send you a different size or refund the price, depending on your request.
Your question was not included? Just write us an email
There has been a problem with your product selection. The product is either not available in the appropriate quantity, not available for pre-order or there is some other problem with this product. Just send us an email using this form and we will get back to you as soon as possible!
