Important information for our non-EU customers
As of 01.07.2023, if you are ordering from Switzerland you can purchase all items including swiss VAT by switching to our swiss store. Until then you can pay without german or austrian tax and pay import duties separately. In this case you will need to pay import duties to the courier delivering your goods, these amount to approximately 10 % of the order value.
If you are based in another non-EU country such as the UK, we can ship your order to you using a freight forwarding service or you can collect your items in one of our austrian stores. Please have a look below for tax information for both options.
Feel free to contact us if you have further questions. You can also check the shipping costs and dangerous goods surcharges here.
Option 1: Shop online and ship outside the EU
Option 2: Collect in one of our stores or ship to Germany or Austria
In this case, the sale only really becomes an export when you officially import the goods into a third country. This is called "export over the counter".
To get the german or austrian tax refunded, please post the stamped invoice and original customs receip to: e-bikes4you.com GmbH, Attn: Finance Department, Marmorwerkstraße 60, 83088 Kiefersfelden.
This information is voluntary and has been researched and compiled by us to the best of our knowledge. We do not assume any liability, especially in case of changes in customs and tax law.
If you have any further questions, please feel free to contact us.