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Frequently Asked Questions
How can I pay?
You can find all of our payment options in this overview.
Can I finance my order?
Here you can find our financing options.
What if I change my mind and want to return the item?
If you would like to return a product, please fill out the Return Form and return the unused item to us well-packaged along with the form.
How long does it take to receive my order?
On each product page you will find a delivery period, which you can use as a guide. More general delivery information can be found here.
What are the delivery costs?
You can find all the information here.
Can I pick up my order?
Yes! If you want to pick up your order in our store in Kufstein, choose "Pick up in store" in the checkout. We will contact you as soon as your order is ready for pickup.
Is there a return label for revocation?
No, please pack and address your return to us.
I would like a personal consultation, who can I contact?
We are happy to be there for you personally! Unsere Kontaktdaten findest du hier. Additionally you can use the chat function on our website.
Will my battery arrive fully charged yet?
No. To protect batteries, they are not delivered fully charged. You must therefore fully charge your new battery before the first ride. You can find more information about battery care here.
Which battery do I need for my e-bike?
To find out which Bosch battery fits your e-bike, watch this video. If you have additional questions, are not sure or need a battery from another manufacturer, please feel free to contact us.
What if the item does not fit?
If an item does not fit you, you are welcome to return it using our cancellation form. We will then send you a different size or refund the price, depending on your request.
Do you ship E-Bike batteries to my country?
Please note that it is currently not possible to deliver e-bike batteries to the following European countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Estonia, Greece, Iceland, Kazakhstan, Kosovo, Latvia, Malta, Moldova, Montenegro, Russia, San Marino, Serbia, Turkey, Ukraine, Vatican City.
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